Our Staff

Ross Insurance Staff

MAUREEN ROSS O’CONNELL, CIC is the President of our company. She has over 30 years in the insurance business. Her CIC designation stands for Certified Insurance Counselor and represents over 100 hours of intense study prior to 25 hours of rigorous examinations. She handles the financial management of the corporation as well as the duties of agency manager. Her expertise is in personal insurance. Maureen is a past member of the agents’ advisory panel for Encompass Insurance, which she served on for many years. She has also served as its Vice Chairperson and Chairperson. You can call on Maureen to help you with any questions or problems that may arise, or email her at mroc@rossinsurance.com

KEVIN E. ROSS, CIC is Vice President and Treasurer. Kevin has been with us since 1975 and has also completed his CIC studies. He is a business insurance specialist and spends most of his time with our larger commercial accounts. His expertise and knowledge encompasses the complete business needs of his clients, as well as individual life, group and long term care coverage. He works closely with the account managers to provide superior, on demand service. His email is kross@rossinsurance.com

ERNIE ROSS, JR., Vice President, came to the agency straight from Georgetown University in 1972, and except for a five year sabbatical to work at the State Senate, has been here ever since. Besides commercial insurance, Ernie’s expertise lies in group life and health insurance. He also works closely with the account managers. His email is ejrossjr@rossinsurance.com

MARY T. CLARK, CISR, is a business insurance account manager. She deals with business clients exclusively, and handles new business, changes and endorsements, claims, and vehicle transfers for her accounts. Mary has been with us since 1986 in both personal and commercial insurance departments. Her email is mclark@rossinsurance.com

KIM CLOUTIER, CISR, is our other business insurance account manager. Kim has been with us since 1981 and has worked in both personal and commercial insurance as well. She manages our larger commercial clients and works closely with Kevin & Ernie to provide exceptional service. You can reach her at kcloutier@rossinsurance.com

MICHELE BRAIDWOOD, CISR, serves as a personal insurance account manager and handles accounts with a last name of L – Z. Michele joined our firm in 1996 and has served on the NorthStar Operating Committee of Encompass Insurance. This committee is made up of a select group of agency personnel that works closely with Encompass management to assist them in providing the best service available to our mutual clients. You can reach Michele at mbraidwood@rossinsurance.com

MELISSA BAIL joined our personal lines team as an account manager in 2007. Melissa services personal lines clients with a last name of A – K. She is currently attending classes to obtain her CISR designation. Melissa is available to help you and can be reached at mbail@rossinsurance.com

LYNN PASTERNAK has been with the agency since 1988. She serves as our bookkeeper. Lynn is also available to assist the personal lines staff and our clients. Her email is lpasternak@rossinsurance.com

MARISSA CLOUTIER is the newest member of our team and serves as our Social Media Architect. Marissa is responsible for the marketing of the agency through the use of various Social Media platforms such as Twitter, Facebook and Youtube. We strive to be on the cutting edge of communicating with our customers and Marissa plays a vital role in our mission to be an agency that’s prepared to do business in the 21st Century Marketplace. Marissa is here to create an ongoing conversation between agency and customer and she can be reached at mcloutier@rossinsurance.com

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